Shipping policy
Delivery costs
- Switzerland: CHF 8.50, free on orders of CHF 100 or more.
- Europe and the French overseas territories: €4.50, free on orders of €65 or more.
Delivery countries
We deliver to the following countries: France, Monaco, Andorra, Belgium, Luxembourg, Germany, Switzerland, Italy, Spain, the Netherlands, Austria, Portugal, Sweden, Hungary, Bulgaria, Croatia, Slovakia, as well as the French overseas territories: Martinique, Guadeloupe, French Guiana, La Réunion, Mayotte, Saint Pierre and Miquelon, Saint Martin, Saint Barthélemy, New Caledonia, French Polynesia, Wallis and Futuna.
Dispatch and delivery times
Orders placed before 12 noon on weekdays are dispatched the same day. Then allow the following, in working days:
- France, Monaco, Andorra, Belgium, Luxembourg, Germany, Switzerland, Italy, Spain: 1 to 3 days
- The Netherlands, Austria, Portugal, Sweden, Hungary, Bulgaria, Croatia, Slovakia: 2 to 3 days
- French overseas territories: 3 to 6 days
These delivery times are a guide and may vary depending on the time of year.
A signature is required on delivery, at no extra cost.
Cancelling or changing an order
We dispatch orders quickly, so a cancellation cannot be guaranteed. If you need to cancel or change your order, please contact us as soon as possible after placing it.
Damaged parcel
If your parcel is damaged, please accept it, take photos of the parcel and its contents, then contact us.